Website / Bulk SMS Service orders for which we have received payment confirmation from the payment gateway, but have failed due to technical errors or non availability of services from service providers, willbe automatically tried again and will be granted by the system as early as possible but within 24 hours of transaction and a confirmation mail will be sent to the customer’s email id registered with us.
In case we are unable to grant a service due to technical reasons in spite of reprocessing the order, the amount received by us will be credited/transferred to customer. This has the following advantages:
In case a customer does not want to transfer the amount in his/her account and wants a refund, he/she can send a mail from his/her registered email account within 24 hours asking for a refund. In such a case, a refund will be processed within 2 working days from the date of sending email and a mail will be sent in confirmation. Please note that in all refund cases, the concerned bank may take 7 to 10 days to post a credit to customer’s account. This is an automatic process and will be followed in all such cases.
Kindly note, in all cases our liability is only restricted to providing you a valid service or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failure on our system.
In case, where you are still not satisfied, you may send complaint to us.